21 December 2009
A Weekly Focus
Posted by Moss under: Business .
Partners have a lot to deal with: getting along with each other, competing interests, goals and resources, managing upsets, executing ad getting things done, etc. There is a practice that partners can use to create sense of continuity from week to week. It’s called “A Weekly Focus.”
I learned about “A Weekly Focus” at the Ritz Carlton Hotel at Bachelor Gulch in the Colorado Rockies. The staff was cordial, personal, and crisp in service delivery throughout the resort. I asked the General Manager how everyone was able to stay so focused and consistent. He suggested I attend their daily employee orientation meeting the next morning.
That’s where I learned about their “Daily Focus Strategy” to keep everyone aligned. Two things got accomplished during their brief 15-minute meeting. The GM asked someone to recite their mission statement. For your information it was, “We are ladies and gentlemen serving ladies and gentlemen.” He then picked one of their 12 guiding principles as a daily focused action for that day. He choose, “put a smile on every customer’s face through extraordinary service.” For that day, every action an employee took would be to achieve getting a smile for extraordinary service.
Partners may find it useful to create “A Weekly Focus” for themselves. They could choose a particular action to practice the entire week that would enhance the quality and power of their partnership. It could be something like, “listen first, speak second” or “keep every agreement.” At the end of the week they could spend a few minutes together to see how their focused action worked out. Next week they could choose another weekly focused action.
Bottom Line
- Look over the 52 things partners need to know and select one to put into practice for a week.
- Each week try another weekly focus to practice.
- Encourage others on your team to also practice the weekly focus.
